Privacy policy

Privacy Policy

Last Updated: July 2, 2026

At Planora, we are committed to protecting your privacy and ensuring a secure shopping environment. This Privacy Policy describes how we collect, use, and share your personal information when you visit or purchase digital download items (such as planners, templates, and printable patterns) from our storefront.

1. Information We Collect

When you visit our store or complete a checkout transaction, we collect specific details to facilitate file compilation and customer support:

  • Customer Profile Information: This includes your full name, email address, billing address, and transaction summary. Because we deliver files via cloud link, a valid email address is critical.
  • Device & Technical Information: We collect details about your internet browser, IP address, and cookie identifiers. This data allows us to recognize your cart entries and evaluate which mark-up operating systems are used to view templates.

2. How We Use Your Information

We use the collected information for primary operational and support processes, including to:

  • Compile, verify, and email your personal download file links immediately after purchase.
  • Provide ongoing technical support regarding note-taking app importing (GoodNotes, Notability) or PDF configuration queries.
  • Send seasonal design revisions, correction links, or monthly calendar file updates if you have opted into our news logs.
  • Prevent billing fraud, double transactions, or copyright infringement.

3. Sharing Your Information

We value your trust. We do not sell, rent, or trade your personal information. We share details only with trusted service partners that make our digital store function:

  • Shopify: We run our digital product brand on the Shopify platform. You can read how Shopify manages your data in their compliance sheets.
  • Secure File Hosts: We utilize secure download platforms to create digital keys and distribute PDFs quickly. These platforms only receive the transactional data required to compile links.

4. Security and Retention

We implement high-level encryption standards to safeguard transaction records. Because our planners and patterns feature lifetime updates, we retain purchase history logs to facilitate download link retrieval for you at any time.

5. Your Privacy Rights

Depending on your location (such as various US states or under European GDPR guidelines), you may have specific rights regarding your personal records, including the right to request access to, correction of, or complete erasure of your data. To file a privacy request, please message us at hello@planora.co.