Find your files again.
Everything you've bought stays yours. Let's help you find it.
Look up your order
Enter the email you used at checkout — we'll resend every file linked to it.
Prefer to skip the form? Message us on WhatsApp — we'll find you.
Before you message us
"I can't find my download email."
Check your spam folder — download emails sometimes land there. Search for "Planora" in your inbox. Still nothing? Use the lookup tool above.
"My link expired."
Download links stay active for a while, but not forever. Any time yours has expired, we'll issue a fresh one. Your access never really ends.
"I want it on a new device."
Just re-open the same download link on your new iPad, phone, or computer. If it's expired, message us for a fresh one.
Once yours, always yours.
There's no time limit on your files. Whether you bought yesterday or two years ago, we'll find your order and resend it — no questions asked.
How we find your files
Three steps, usually done within a few hours.
You send us your checkout email. Or the order number if you have it. Both work.
We match it to your purchase. Every order is stored, forever. It takes minutes.
Fresh links land in your inbox. Delivered by email, with a copy sent on WhatsApp too.
Send us a note and we'll take care of it.
Every message reaches a real person — no bots, no ticket numbers, no waiting music.
Message us on WhatsApp Usually replies within a few hours. Weekends we rest.